Privacy Policy for TensorOps Consulting Services
Effective Date: August 28, 2024
1. Introduction
Welcome to TensorOps Consulting Services ("we," "us," or "our"). We are based in the European Union and are committed to protecting the privacy and security of our website visitors and clients in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy outlines the types of personal data we collect, our legal basis for processing that data, how we use and protect it, and your rights regarding your data when you visit our website, tensorops.ai (the "Site"), or use our services.
2. Data Controller
For the purposes of GDPR, the data controller is: TensorOps Consulting Services Contact Person: Gad Benram Email: contact@tensorops.ai
3. Legal Basis for Processing Your Data
Under GDPR, we must have a valid legal basis to process your personal data. Our legal bases are:
To Respond to Your Inquiries (Contact Form): We process the data you submit to us based on our legitimate interest to respond to your queries (Article 6(1)(f) GDPR), and to take steps at your request prior to potentially entering into a contract (Article 6(1)(b) GDPR).
To Improve Our Website (Analytics): We process anonymous usage data based on our legitimate interest to understand how our Site is used, to improve our services, and to ensure its security (Article 6(1)(f) GDPR).
4. Information We Collect
a) Personal Data You Provide to Us
We collect personal data that you voluntarily provide when you fill out our "Contact Us" form. This includes:
Name
Email Address
Phone Number
Company Name
Any other information you provide in your message.
b) Data Collected Automatically (Google Analytics)
We use Google Analytics to collect information about your device and browsing activity. This data is pseudonymized and does not directly identify you. It includes:
IP address (anonymized)
Browser type and version
Operating system
Pages visited and time spent on pages
5. How We Use Your Information
We use your personal data for specific, clearly defined purposes:
To communicate with you: Responding to your inquiries and providing you with information about our consulting services.
For business administration: Managing our client relationships and internal records.
To improve our Site: Analyzing user behavior to enhance website functionality and user experience.
6. Data Retention
We adhere to the GDPR's "storage limitation" principle. We retain personal data from "Contact Us" form submissions for as long as is necessary to fulfill the initial inquiry and to maintain a potential or ongoing business relationship with you. Data is kept to manage client communications and for our business records. You have the right to request the deletion of your data at any time (see Section 10).
7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We will only share your data with third parties in the following limited situations:
Service Providers: We share data with Google Analytics to analyze website traffic. Google is bound by its own data processing agreements.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
8. Cookies and Tracking Technologies
We use cookies through Google Analytics to help us analyze web traffic and improve our Site. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. To opt-out of Google Analytics tracking, visit http://tools.google.com/dlpage/gaoptout.
9. International Data Transfers
We serve a global clientele, which may involve transferring your data outside the European Economic Area (EEA).
To the UK and Israel: The European Commission has issued "adequacy decisions" for the UK and Israel, meaning they are deemed to provide an adequate level of data protection comparable to that of the EU.
To the US and other countries: When we transfer data to countries without an adequacy decision, such as the United States, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your personal data is protected in accordance with GDPR.
10. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any inaccurate or incomplete data.
The right to erasure (Right to be Forgotten): You can request that we delete your personal data.
The right to restrict processing: You can request that we limit the processing of your personal data.
The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to processing: You can object to our processing of your personal data, particularly where we rely on legitimate interest as our legal basis.
To exercise any of these rights, please contact us at contact@tensorops.ai.
11. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes GDPR. You can do this with the data protection authority in your EU member state of residence, place of work, or the place of the alleged infringement.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."
13. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
TensorOps Consulting Services Attn: Gad Benram Email: contact@tensorops.ai